Frequently Asked Questions

• Can I mark a roast as one of my favorites?
• How can I modify or cancel my order?
• How do I redeem my Bean Box credits?
• How do I reset my password?
• I didn't set a password when ordering. How can I sign into my account?
• I don't have an account, how do I make a purchase?
• I received a Bean Box as a gift. Can I create an account to review coffees or edit my subscription?

• Are there any flavors or other additives in your coffee?
• Are your coffees organic and/or fair trade?
• Does Bean Box have any decaf offerings?
• Do you offer ground coffee?
• How can I purchase full bags of the coffee I love in my Bean Box?
• How fresh is your "Ready to Ship" coffee?
• I got a coffee I really don't like. Am I stuck with it?

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• Can I customize the coffees I receive?
• Do you sell coffee grinders or other coffee gear?
• How does Bean Box work?
• How do I apply a promo code?
• How much coffee is in a Bean Box?
• Moccamaster Products
• What does Bean Box do?

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• Can I purchase a subscription without the auto-renewal, or do you offer set duration subscriptions?
• Do you have an e-card or printable gift card in case my Bean Box has not arrived in time?
• How can I make sure that I get my gift in time for Christmas, someone's birthday, Father's Day, an anniversary, etc?
• When will I be billed for a gift subscription that I purchased?

• Do you have expedited shipping options?
• How do I track the status of an order?
• How often do you ship?
• If I need to expedite my order will I still receive free shipping?
• What if I need my package to arrive on a specific date?
• Where does Bean Box ship?
• Why is my order shipping next week?

• How do I cancel my Bean Box subscription?
• How do I change the shipping address for my subscription?
• How do I pause my subscription?
• When will I be billed for my monthly Bean Box subscription?

• Does Bean Box offer any kind of reward for reporting website or mobile app bugs or vulnerabilities?