Account

• Can I mark a roast as one of my favorites?

  You can! Just head over to the "Your coffee" tab in your account page to see all the roasts that you've received. Hit the heart button next to the name to mark a roast as your favorite; we offer quick reordering for both one and two bags right from this page as well.

• How can I modify or cancel my order?

  If you need to make a change or cancel, please reach out to us as soon as possible! Our fulfillment team works diligently to complete orders quickly once they’ve been placed to ensure you receive coffee at its freshest! For this reason we cannot always guarantee changes or cancellations can be pr...

• How do I redeem my Bean Box credits?

  Bean Box credits can only be used towards new purchases. Any time you make a new purchase, you can see your current credits during checkout under the "Payment" drop down. There is a box on the right hand side of the screen where you can enter the amount of credits you'd like to apply to the order...

• How do I reset my password?

  Lost your password, forgot it, or just need a new one? No problem! Simply enter your email address on this page to receive a password recovery email. If you're not seeing it, check your spam folder or get in touch with us. You can also send a magic sign in link to access your account without the ...

• I didn't set a password when ordering. How can I sign into my account?

  If you didn't set a password, you can always log in using your email address and order number that was sent in your email receipt. Just visit the "I know my order number" section of our sign in page. You'll be prompted to set a password after logging in.

• I don't have an account, how do I make a purchase?

  An account will be made as soon as you make a purchase, so just add some coffee to your cart and proceed through the checkout. You'll then be prompted to set up a password for your account on the email receipt. If you have any troubles feel free to reach out over chat, email, social or phone, her...

• I received a Bean Box as a gift. Can I create an account to review coffees or edit my subscription?

  Of course! Just visit the "I received Bean Box as a gift" section of the login page. Enter in your email address your gift was sent to (which you will use to log in) as well as your name and zip code as they appear on the label of the box you were sent. From there, you'll be prompted to set a pas...