Subscriptions

  • How do I cancel my Bean Box subscription?

    We'd be very sad to see you go, but we hope you'll keep us in mind for future gifts and other caffeine fixes. If there's anything we can do to make your experience better, whether that's changing your roast preference, frequency, grind, or anything else, don't hesitate to get in touch. Otherwise,...
  • How do I change the shipping address for my subscription?

    Head to the orders section in your account page and hit the "details" button next to the order or subscription you'd like to update. Just under the order number on this page, you'll see the "Change Address" option. Enter your new address into the pop-up window, click save, and you are all set!
  • How do I pause my subscription?

    Simply head to the orders section in your account page and select the "details" button next to the order or subscription you'd like to update. There you'll see the "Pause Deliveries" option. If you ever need to advance a delivery date, please reach out to our customer delight team and we can help...
  • When will I be billed for my monthly Bean Box subscription?

    For recurring subscriptions, billing occurs the after 5pm PST on the Thursday before your next coffee delivery ships. We always send a reminder email the Wednesday prior to your term renewal as well!